NDIS complaints and feedback. We are listening.
GoodCare is a registered NDIS provider supporting participants across Liverpool and Blacktown. We care about the wellbeing of every participant and their family. Good news, a suggestion or a problem, we want to hear it, because your feedback helps us support you better.
Reach us your way
A family member, carer, support coordinator or advocate can contact us for you. You can also stay anonymous.
What happens next
- We say thank youWe confirm we have your feedback within .
- We talk with youWe listen, ask what outcome you would like and keep your details private.
- We learn from itWe tell you what we changed, so it does not happen again.
Send us your feedback
Your rights
- Making a complaint is free.
- Your information stays confidential.
- You can bring a support person or advocate.
- Free interpreter: TIS National, 131 450.
- Hearing or speech support: National Relay Service, 1800 555 660.
- You can withdraw a complaint at any time.
Your privacy
- What we collect: only what you choose to tell us. You do not have to give your name.
Common questions
How do I make a complaint about an NDIS provider?
Call us on +61 468 057 515, use the form above, email us, or tell any team member. Someone can do it for you, and you can stay anonymous.
Will making a complaint affect my NDIS supports?
No. Making a complaint will never affect your supports or how we treat you. It is your right under the NDIS, and it is free.
Can someone make a complaint for me?
Yes. A family member, carer, support coordinator or independent advocate can contact us for you. Free interpreters are available on 131 450.
What if I am not happy with how my complaint was handled?
Contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any time, even if you have not spoken to us first.
Still not happy?
You can contact the NDIS Quality and Safeguards Commission at any time, even if you have not spoken to us first.
If someone is in immediate danger, call 000.
Tell us what you think
We care about you and your family.
Need help now? Call us
+61 468 057 515
You can tell us good things.
You can tell us about problems.
You will not get in trouble.
Your supports will not change.
Someone can help you tell us.
This can be family, a carer or an advocate.
How to tell us
Call us
Email us
Or talk to any of our staff.
What we will do
We will get back to you within .
We keep what you tell us private.
Still not happy?
Call the NDIS Commission
1800 035 544
It is free.
If someone is in danger,
call 000.